Web-Based Ticketing System Helpdesk Application Using CodeIgniter Framework (Case Study: PT Commonwealth Life)

The ticketing system process is a technically regulated procedure. With the ticket system, submission of problems from the user becomes a ticket that will be forwarded to be followed up by the IT Helpdesk and IT Officer. Activities in ticket management generally consist of collecting ticket data in whole, ticket receipts ticket approval, ticket delegate until ticketing closure. Then for the current system, for sending tickets through the system but still using documents for ticket submission attachments. This is considered ineffective even though the document is still often used for audit purposes. This web-based Ticketing Helpdesk application is an application that is built as a ticket delivery tool in a system and to facilitate and can be used as a communication channel by the IT Department with users, in terms of supporting the provision and use of facilities related to systems and technology evaluate problems that often occur. The design of this application uses UML diagrams and SWOT analysis, Application are built using PHP.