TQM IMPLEMENTATION EFFECT ON BAHRAIN INDUSTRIAL PERFORMANCE

Research studies on the implementation of Total Quality Management (TQM) demonstrated that the program can improve organizations competitive abilities and provide strategic quality advances. However, limited empirical studies and research have been conducted in Bahrain evaluating the effectiveness of TQM implementation on the industrial organizations performance. Accordingly, this paper aims to measure the degree of TQM implementation in the industrial organizations in Bahrain and its effect on their performance. The paper presents the measurement indicators used to assess the degree of TQM implementation in Bahrain industry, and the main performance indicators affected by it. The adopted research methodology is a survey based on selfcompletion questionnaires. The study led to the identification of the operational and strategic measurement indicators and success factors that assist in successful TQM implementation and performance improvement. The research analysis confirmed a significant positive relationship between the examined performance indicators in Bahrain industry and TQM implementation, and highlighted the key performance improvements.