THE REALITY OF APPLYING DECISION SUPPORT SYSTEM SUCCESS FACTORS IN THE UNIVERSITY EDUCATION ENVIRONMENT: CASE STUDY APPLIED TO TAIBAH UNIVERSITY

The development of the field of information technology has led to systems, tools, and techniques that aim to support managers in making decisions, reflected in improved business performance at all managerial levels in the organization, particularly arising from its contribution to the process of continual improvement of employees. This study highlights the reality of applying the success factors of design support systems in the university education environment, through a case study of Taibah University in Saudi Arabia. First, a model was built based on the decision support system success factors that were identified by previous studies. These factors are then tested to determine which applied in the university educational environment, from the point of view of faculty and staff. Data were collected using a measurement questionnaire, and subjected to statistical analysis using SPSS and structural equation modeling using AMOS. The results suggested a number of conclusions, the most important of which was the validity of the relationship between the two dimensions of the research. The paper concludes with the presentation of a set of recommendations, providing all the requirements for the implementation decision support systems in the field work of the university.