IMPACT OF LEAN SIX SIGMA IMPLEMENTATION SUCCESS FACTOR ON GROWTH-RATE OF E-SERVICE BASED ORGANISATION

Most of previous researches on Lean Six Sigma focused on application and implementation but never paid much attention on growth rate of organisation. This article concentrates on the factors and elements of Lean Six Sigma project that influence growth rate of e-business organisations. This article is an attempt to bridge this gap. On basis of survey & data collection, analysis of a service based organisation has done in Indian scenario. A questionnaire survey has taken to identify critical success factors of Lean Six Sigma and case is studied from one of Asia's largest service provider company i.e. Tata Consultancy Services. Data is analysed on the basis of four parameters. They are monetary saving, time taken to earn revenue, information quality and training of people. Methodology has both qualitative and quantitative perspectives. A comparative overview of degree of implementation of Lean Six Sigma and effect on growth rate is also discussed. Findings show that “growth rate” is a strong function of critical success factors of Lean Six Sigma implementation in e-service based organisation. Impact of investment, trainers, communication, precise and accurate information may serve new opportunities for future researchers to measure growth rate. Quantified results are provided for better understanding.