SOCIAL MEDIA BASED GOVERNMENT CONTINUANCE FROM AN EXPECTATION CONFIRMATION ON CITIZEN EXPERIENCE

For decades the local government and the central government began to develop public services through the use of e-government. Various government initiatives are implemented with the purpose to build services focused on the community needs and to provide better access to government services to its citizens. Government invests the resources, power, time, idea for the provision of e-government with the belief that it will improve the service quality to citizens. The goal of e-government initiatives is how the government improves services so that public trust and satisfaction are increasing. To make effective services, interface design was made to be more user-friendly. So it is necessary to develop a sustainable system by always doing interface design evaluation. Perceived quality is a determining factor for the success of important government services applications. Another thing to be done to increase the confidence and satisfaction of its citizens is e-government should be properly managed to avoid failure