Development of Flats Management Information System at PT. Grahatama Persada Realty

Nowadays, The Property Business is one of the fastest growing businesses in Indonesia. PT. Grahatama Persada Realty is a property developer who's concerned towards the harmonious of nature and its surrounding environment development. The management of joint rights should be done carefully since it's involving with other people's interests. Therefore, in the improvement of every product services (i.e. apartments, flats and or housing), Springhill is striving to provide their maximum and excellence service. The only obstacle they are facing is that the online system for complaints is not yet available, which is considered still ineffective in improving the service. In this research, the writer using Descriptive Method, which describes a specific situation or circumstances that occurs based on the existing facts and data provided and collected during the research. The writer did the research on the subject by collecting and concluding all the materials related to the problem occurred, afterwards the writer make a questioner and do an interview to users to find out what are the things they need to complete the process of making the system. However, by having a computerized system, it is expected to support a maximum and excellence service in implementing the development of apartments or flats; and also it is expected to minimize less complaints that are not monitored during the process.