EXPERIENCING ORGANIZATION CLIMATE BASED ON HUMAN RELATIONS AND WITHDRAWAL BEHAVIOUR IN SELECTED BPO, TIRUCHIRAPPALLI

Research on organizational climate has shown significant development in the recent past. The purpose of the present study is to propose a model that examines the relationship between human relations and withdrawal behavior of employees with an organizational climate in selected BPOs in Tiruchirappalli. A data of 220 employees were collected from middle and senior level employees from a structured survey instrument. The collected responses were subsequently tested by using structural equation modeling (SEM). Further, the hypothesized model was tested by path modeling. The finding suggests that Work Environment, Training and autonomy was the strongest predictors of organizational climate. The role of organizational climate among employees in BPOs is essential. The present study is an earnest effort in this direction to analyze the link between organizational climate and human relations related dimensions. Organizational climate also can be considered as a measuring yardstick to predict the reason for absenteeism, lateness and turnover intention.