E-Governance Service System Readiness Assessment Framework from CSCW’s Perspective
Journal: Mehran University Research Journal of Engineering and Technology (Vol.38, No. 1)Publication Date: 2019-01-01
Authors : Ashraf Ali Waseem Zubair Ahmed Shaikh Aqeel-ur- Rehman;
Page : 53-68
Keywords : E-Governance; E-Participation; Open Government; Connected Government; Human Computer Interaction; Computer Supported Cooperative Work;
Abstract
Growing E-Participation services compel democratic governments to re-examine their E-Governance service system readiness assessment models with respect to their usability, effectiveness and participatory governance. In practice, the open government data, E-Participation initiatives, and their integration levels, are essential ingredients of E-Governance service systems. The debate about what constitutes EGovernance success, their quantifiable and qualitative variables, their divergent socio-technical dependencies, etc. is still on-going. E-Governance has emerged as a large-scale socio-technical and human centered problem space. We, therefore, assert that HCI (Human Computer Interaction) based system modeling and its supporting socio-technical tools and technologies can effectively be used to design and develop E-participatory governance systems. The research gap analysis highlights a stark paradox by showing a weak correlation between UN (United Nation) provided E-Participation Index and a perceived governance index. As a result, the authors in this paper propose an exclusive human centered and socio-technical design of E-GovSSRA (E-Governance Service System Readiness Assessment) framework by redefining E-Participation model in HCIs CSCW (Computer Supported Cooperative Work) perspective that aimed to present relatively strong correlation with a perceived governance index.
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