The Critical Success Factors for the Technology Transfer in the Klang Valley Mass Rapid Transit Project

The Klang Valley Mass Rapid Transit (KVMRT) Project is the most massive infrastructure project in Malaysia's history. The development of the KVMRT project requires not just local resources but as well as the involvement of foreign expertise. The government in recognising the need to reduce the dependence on foreign expertise in the local rail industry has introduced several measures for technology transfer in the KVMRT Project. The purpose of this paper is to review and identify the critical success factors in the technology transfer program in the KVMRT project. Key personnel directly involved in the planning and implementation of the technology transfer program in the MRT project were interviewed. A qualitative analysis using NVIVO 11 was done based on the findings from the interviews. Nine key success factors have been identified based on the study which are; recipient's characteristics, provider's characteristics, communication channel, coordination and monitoring, transfer environment, government's policy, learning environment, mode of transfer and planning of transfer. Findings show that even though the program is well coordinated, the initial plan is one of the critical factors that need to be improved. Proper measurement also needs to be established to measure the effectiveness of the technology transfer program.