Online Scaffolding and Experts’ Trust: Knowledge Sharing of Organisation to Students

Scholars suggested the role of industry experts in providing learning assistance and knowledge sharing to students through a process called scaffolding as it helps in improving conceptual and problem solving skills. With the advancement of Information and Communication Technology (ICT), scaffolding can be conducted online where the term online scaffolding emerges. Existing studies on online scaffolding are confined towards people from the same academic institutions (e.g students and instructors from the same classrooms or online platforms). Since past studies noted that online security measures do not prevail in safeguarding the safety of information sharing, organization dependent on other factors such as trust to initiate relationship with people outside organization with regards to knowledge sharing. Nonetheless, studies to comprehend the role of trust when providing online scaffolding towards people outside organization such as from industry experts to students do not gain much attention in academic. This paper reviews literature related to the role of trust in knowledge sharing. Understanding trust from organization's perspective serves as key to understand issues related to trust and the extent it is applicable in online scaffolding.