A Study on Total Quality Management of Foreign Companies in India
Journal: International Journal of Advanced Scientific Research & Development (IJASRD) (Vol.03, No. 02)Publication Date: 2016-06-30
Authors : C. Arumugam; M. R. Asokan;
Page : 124-129
Keywords : Total Quality Management; Leadership Commitment; Customer Satisfaction; Employee Involvement; Information Technology; Continuous Improvement; Suppliers Partnership; Performance Measures.;
Abstract
The Foreign Company's actual business activities in India in the field of TQM philosophy gives organizational long Term support, customer focusing internal and external, effective workforce involvement and utilization, business and process continuous improvement, supplier's partnership, establish process performance measures. The foreign company's inspection starts from R & D, raw material, human resource, process, quality control in semi-finished product, inspected at all stages by specification rate and identify one the non-conformance and analysis in detail and solving it in good working condition, constant learning and development. The foreign company's products and services are exceptional quality and performance delivery method using and the products performance are meeting or exceed the customer exceptional. The foreign companies and employees have involvement in practices in benchmarking and network opportunities. The foreign organizations have modernized the service through e-commerce the on line training in class room for talented employee, supervisor, management and senior management is provided by the foreign companies. The training department's continuous training for technician, staffs, sales executives and engineers for consumer expectation and world class blended courses training through on line class room delivery by highly qualified and experienced trainers, the well trained sales force to understand the customer satisfaction. Joint ventures in vertical integrations, manufacturing facilities worldwide with consistency in top quality and surpass industry standard in continuously increasing in excellence. The foreign company products and service are known for reliability, competitive pricing, and energy efficiency and stronger environmental performance to meet current and future challenge.
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