Total Quality Management Intervention for Enhancing Nursing Commitment and Performance in Jordanian Hospital: Protocol of a Quasi-Experimental Study

Background: Nurses play a significant role in the successful health care service delivery of any hospital, and their commitment and performance remain long standing determinants of quality service rendered for patients admitted to hospitals. Thus, enhancement of Nurses' commitment and performance cannot be overemphasized. Objective: The current research proposes to develop, implement, and evaluate the effect of Continuous Quality Improvement [CQI] aspect of TQM intervention in enhancing the commitment and performance of nurses in the government hospitals in Irbid, Jordan. Methods: Given the smallness of the target population and difficulty in randomizing by location and subject, the current study adopts a quasi-experimental time series research design. Two eligible hospitals are selected, and in the second quarter of 2018, the respondents comprising intervention and control groups will be sampled using stratified sampling technique. Pre- and post-intervention assessments will be conducted to test the hypotheses. One-way multivariate analysis of variance and two-way repeated multivariate analysis of variance will be used to analyze the data. Results: It is expected that there will be no difference between control and intervention group in respect of nurses' performance and commitment before intervention at baseline, but there will be a statistical significant difference between intervention and control group after intervention is expected to be the overall result of the current research. Likewise, it is expected that the level of commitment and performance among the intervention group and control group will be low and statistically non-significant (P>.05) before intervention, but after intervention, commitment and performance levels of the nurses in the intervention group will upsurge and statistically significant (P