A STUDY OF EMPLOYEE PERCEPTIONS OF OUTSOURCING OF INFORMATION TECHNOLOGY OPERATIONS IN BANKING SECTOR

The Information Technology (IT) outsourcing poses a potential job loss threat to IT professionals. This study investigated the perception level of employees directly involved in IT outsourcing, deals in an effort to relate these perceptions to factors identified in earlier studies. The following human resource factors associated with outsourcing were evaluated: skills, control, job security and job satisfaction. The study uses an adopted model from a previous study and evaluated four hypotheses that contended differences in perception in terms of demographic factors. The study used survey questionnaire to collect primary data from the entire population of 52 permanent employees of IT department of a leading private bank. The collected data was analyzed by the use of descriptive and inferential data analysis methods. It was revealed that permanent employees in this organization had a negative perception towards IT outsourcing. Further the results show employeesbelongs to different age levels have significantly different level of perception on IT Outsourcing.