A CONTEXTUAL EXPLORATION OF EMERGENCE OF TECHNICAL SOCIOLOGY IN THE REALM OF ORGANIZATIONAL TECHNOLOGY MANAGEMENT AND CYBERSECURITY MANAGEMENT

Researchers are forecasting the global cost of cybercrime in 2019 to reach over 2 trillion dollars. Research revealed that 80-90% of security breaches are due to human-enabled errors in the U.S. and the U.K. Technology is not the only solution in cybersecurity as organizations encounter a barrage of cybersecurity threats that prey on the propensity of human error and a lack of understanding around the social and people aspects of change management, business process improvement, training, and organizational behavior. As a result, there is an emergence of a new area of research development around technical sociology or digital sociology as domain to explore the people perspectives, group dynamics, and social aspects of cybersecurity and technology management. Technical sociology provides a diagnostic and investigative context for comprehending the social frameworks around technological human interaction, technology adoption, technological resistance, the overuse of technology, the misuse of technology, change management, and human error around the use of technology. This new domain draws from the traditional sociological issues and contributes to them through the exploration and comprehension of social learning systems around groups, organizations, and individuals. This domain is concerned with sociological research and its implications for improving applied theory, policy, and professional practice concerning the effective management of technology and its consequences on social systems, organizational systems, and individual systems.