Using Fuzzy Logic to Develop Employees’ Competency Ranking Model

This paper developed the employees' competency model based on the literature review of both the United Kingdom (UK) and the United States of America (US) approaches. Furthermore, experts' interview is applied to justify the model in the Vietnamese context. A competency model comprising of seven dimensions with ASK (Attitudes, Skills, and Knowledge) components at each dimension was constructed. Then, the fuzzy logic approach was used to prioritize the importance of the dimensions in the employees' competency ranking model. It was found that critical thinking and problems solving was the first criterion expected by the employer in the Vietnamese labor market.