ANALISIS KEPUASAN PELANGGAN PENGGUNA LAYANAN ELECTRONIC CERTIFICATE OF ORIGIN PADA DIREKTORAT LALU LINTAS BARANG BADAN PENGUSAHAAN (BP) BATAM
Journal: Journal of Applied Business Administration (Vol.3, No. 1)Publication Date: 2019-03-29
Authors : Ari Ferdiansya; Bambang Hendrawan;
Page : 79-95
Keywords : Customer Satisfaction; Service Quality; Gap Analysis; Importance Performance Analysis (IPA);
Abstract
This research attempts to measuring the degree of customer satisfaction in of Electronic Certificate of Origin at Batam goods traffic office through the quality of service Electronic Certificate of Origin website. The sampling technique used is purposive sampling. Total of sample are 196 respondents. Data were analyzed by using quantitative descriptive statistics. Data were analyzed by using quantitative descriptive statistics. Importance Pefomance Analysis (IPA) diagram shows that services item dimensions were spread among three a quadrant, That is 6 in a quadrant “main priority”, that is 7 in a quadrant “keep up the pace the performance of existing at the present time”. 5 other items was at quadrant “low priority”. And 3 item was at “Emphasis overblown” position.
Other Latest Articles
- PENGARUH KOMPENSASI FINANSIAL DAN NON FINANSIAL TERHADAP MOTIVASI KERJA DAN KINERJA KARYAWAN BAGIAN LAPANGAN PADA PT UNITED SINDO PERKASA
- PENGARUH PENERAPAN SISTEM ABSENSI FINGER PRINT TERHADAP DISIPLIN PEGAWAI PADA MARKAS KOMANDO DIREKTORAT PENGAMANAN BADAN PENGUSAHAAN BATAM
- ANALISIS PENGARUH VARIASI PRODUK DAN LABELISASI HALAL TERHADAP KEPUASAN KONSUMEN UNTUK MENINGKATKAN MINAT BELI ULANG PADA KOSMETIK WARDAH (STUDI PADA KONSUMEN KOSMETIK WARDAH DI KOTA BATAM)
- ANALISIS RESIKO KESELAMATAN DAN KESEHATAN KERJA (K3) DENGAN MENGGUNAKAN METODE HAZARD AND OPERABILITY STUDY (HAZOP) PADA BAGIAN HYDROTEST MANUAL DI PT. CLADTEK BI METAL MANUFACTURING
- ANALISIS PERILAKU KONSUMEN YANG MEMPENGARUHI PEMILIHAN TEMPAT WISATA PANTAI DENDANG MELAYU BATAM
Last modified: 2019-05-15 10:06:32