FACTORS OF INFORMATION SYSTEM SUCCESS: APPLIED DELONE AND MCLEAN MODEL WITH TECHNOLOGY ACCEPTANCE MODEL FOR SALES MANAGEMENT APPLICATION IN BANKING SECTOR OF INDONESIA

He banking industry in Indonesia is developing using technology and one of the private bank in Indonesia uses technology to build Information Systems (IS). The purpose of this study is to evaluate information system success model for sales management application. The methodology used to this study is the Delone and McLean Model with the Technology Acceptance Model and added with the trust factor. The study hypothesis consists of 15 hypotheses, where system quality, information quality, service quality, and trust have an influence on perceived usefulness and perceived ease of use. Then, perceived usefulness and perceived ease of use through attitude toward using, behavioral intention to use, actual system usage, user satisfication have an influence on net benefit. Data obtained from employees that are distributed to the private bank employees. The number of employees in this study are 360 respondent. The results of this study are known to have three hypotheses rejected, namely: service quality has no effect on perceived usefulness, service quality has no effect on perceived ease of use, and trust has no effect on perceived usefulness.