The HR Competencies on Organizational Performance in IT / ITES Companies in Chennai

This research paper highlights the context within which IT/ITES Industry has grown in India and the extent of human resource performance and systems practiced in the sector. Using a mixed method approach involving both in-depth discussion with senior HR executives and self-completing questionnaires, the data have been collected from selected IT/ITES companies of Chennai city. The outcomes highlight the way specific HR competencies in organizational performance such as recruitment, performance appraisal, training and development, and compensations are implemented. The study suggests the existence of formal, structured, and rationalized HR systems in IT/ITES organizations. A number of insights related to HR policies and performance are shared by the HR senior executives interviewed shedding more light on the functioning of the IT/ITES companies and their challenges. The analysis provides original and useful information to both academicians and practitioners and opens avenues for further research in the area of HR systems and performance in the Indian IT/ITES industry.