A THEORITICAL REVIEW ON THE ANTECEDENTS OF JOB SATISFACTION AMONG EMPLOYEES OF TECHNICAL INSURANCE IN CIVIL ENGINEERING INDUSTRIES

The objectives of business organizations can be achieved only with the support of committed employees and blessings of satisfied customers. This review is done to analyze how the service quality as well as customer satisfaction are impacted by employee's job satisfaction. This paper contains in-depth review on the available literature in the area of research and arrived at the most important factors affecting employee's job satisfaction, service quality and customer's satisfaction. In this study, it is observed that service quality as well as customer's satisfaction is significantly and positively impacted by employee's job satisfaction. They recommend increasing of job satisfaction among employees to ensure better service quality and customer satisfaction.