A STUDY ON TURNAROUND TIME OF ONLINE INDENTATION OF MEDICINES IN A TERTIARY CARE HOSPITAL

Medication turnaround time is the time it takes for the pharmacy to process a medication order. Reducing medication turnaround time is important to ensure timely availability of the drugs to the patient. Objective: This study measures the turnaround time for online indents of pharmacy reaching the patient wards and the factor affecting the turnaround time to take remedial actions to improve the turnaround time. Methodology :A Prospective observational study in the in-Patient Pharmacy Department of a tertiary care teaching hospital Results : delay in turnaround time was captured , factors affecting the delay was lack of sequencing in order, IT system errors , long breaks during peak hours , frequent enquiry calls , staff efficiency , lack of space were the factors affecting turnaround time