QUALITY MANAGEMENT PRACTICES OF CONTRACTING FIRMS IN BUILDING PROJECT DELIVERY

The study sets out to examine the quality management practices of contractors in building project delivery in Nigeria. The research study is an organizational based study where top professionals from contracting firms in Lagos were the target respondents. The study adopted a quantitative research method with the use of questionnaire to elicit data from the respondents. The study revealed that quality control procedure is the top ranked quality management system adopted by contracting firms in building project delivery. The top ranked barrier and benefit of quality management practices of contracting firms are shortage of skilled workers and improvement in company reputation. The research indicated that there is a statistical significant difference was found in compliance with QMS between multinational construction firms and indigenous construction firms. The poor quality associated with most construction project in Nigeria, leading to clients' dissatisfaction could be linked with the industry not adopting the quality management systems as adopted in the construction industry of most developed countries.