Method of Problem Analysis and Solving applied to Quality and Productivity in a Furniture Industry

This study proposes the application of the Method of problem analysis and solving (MAPS) in conjunction with the quality tools, aiming to reduce requests for the number of technical assistance in a planned furniture industry. The methodology used in this research was a case study, in which the eight steps of the method were applied in order to identify the root cause of the problem and to point out through its action plan its solution. At the end of the process, the method obtained satisfactory results, with a 58% reduction in the number of technical assistance and with savings of around 49% in the costs generated by the occurrence of failures, causing financial gains for the company surveyed. In addition, this research contributes to the dissemination of the concepts of quality tools for solving problems, as well as optimizing the performance improvement of production processes and quality management in the fabrication of planned furniture.