Effect of Conflict Resolution Education on Nurse-Nurse Collaboration in a Community Hospital Setting

“Conflict is inevitable in a dynamic organization” such as healthcare [1]. Conflict is also associated with significant costs [2]. Conflict affects patient care, job satisfaction, and adds to increased job stress, even rolling over in to affecting family life [3]. Collaboration, on the other hand, improves morale, decreases stress, and increases patient safety [3]. Conflict resolution education can provide nurses with the skills and tools necessary to effectively resolve conflict and increase collaboration.