An Empirical Study on Determining Factors Affecting the Performance of Health Service Providers in Eritrea

This study focuses on determining the factors that affect the performance of professional nurses (health service providers). It integrates management and organisational behaviour studies to develop an ability, clarity, help, incentive, evaluation, and environment (ACHIEVE) model for investigating the relationship between ability, clarity, help, incentive, evaluation, validity, environment and employee performance. A survey was conducted among 191 health service providers from two national referral hospitals. The survey research design was employed using a self-administered questionnaire as the data collection instrument. The items measuring the constructs were adapted from the extant literature. Data was analysed using regression test. The findings of this study reveal that ability, clarity, help, incentive, evaluation, and environment affect the performance of health service providers. However, no evidence was found that rule validity influence employees' performance.