A STUDY OF BASIC COSTS FOR TRACKING TOTAL COST OF OWNERSHIP OF INFORMATION AND COMMUNICATION TECHNOLOGY IN AN ACADEMIC INSTITUTION: THE CASE OF THE INSTITUTE OF ACCOUNTANCY ARUSHA

This paper discusses the total cost of ownership (TCO) of an Information and Communication Technology (ICT) infrastructure in an academic Institution. The aim of this study is to encourage use of TCO analysis. ICT TCO shows all onetime costs and recurring costs and its analysis lead to later lower costs in maintenance and support. Interviews and documentary sources were used to collect data. Most indirect costs were impossible to determine. ICT TCO can be lowered by training users to properly use ICT facilities and implement management best practices in the deployment, in the day-to-day Computer operations and in the retirement processes