Sales Management by Providing Mobile Access to a Desktop Enterprise Resource Planning System

The purpose of this article is to argument the need of extending the functionality of a desktop Enterprise Resource Planning (ERP) system by providing web-based access to it and describing the design and its implementation. The thematic content of the article is interdisciplinary. It concerns directly salespersons and sales managers because salespersons need web-based access to their desktop ERP systems. It concerns IT companies because they have a specific software solution – web-based software which provides web access to the database of a desktop ERP system. To illustrate the process of extending the functionality of a desktop ERP system, we have chosen MS Dynamics Navision as a popular and well-known ERP system. The practical implications of this paper concern other ERP systems, not only MS Dynamics Navision. The findings of this paper are useful for sales managers and salespersons that use desktop ERP systems and IT companies that upgrade ERP systems.