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Improving customer service quality
Journal: Science Journal "NovaInfo" (Vol.104, No. 1)Publication Date: 2019-06-01
Authors : Nikitina Valeriya Romanovna;
Page : 139-141
Keywords : QUALITY OF SERVICE; SERVICE; IMPROVEMENT; STAFF; CONSUMER;
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Abstract
The article sets the task of studying the theoretical foundations of the quality of service and developing its main areas of improvement. The author describes such concepts as service and its principles, possible variants of service definitions. It examines such areas as staff development and improvement, and attention to consumer expectations.
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Last modified: 2019-12-20 04:20:52