EMOTIONAL INTELLIGENCE OF A BUSINESS CLIENT AS A RESOURCE OF EXTRA-ROLE BEHAVIOR

This article discusses the emotional intelligence of a person, it relates to the choice of strategies of behavior in the business environment. The performance of staff and managers, the development of the organiza- tion as a whole largely depends on the motivation of each employee, his ability to communicate, adapt and inter- act, his ability to self-regulation, the construction of intersubject relations and the choice of more appropriate behaviors in a particular situation. Emotional intelligence in conjunction with intelligence, as a set of mental abilities, helps to more effectively perform all of the above functions