The Role of Employee Motivation to Knowledge Integration Mechanism: Service Organizations in Sri Lanka

The general trend in the business world is to gain a competitive advantage through the use of innovation. Innovation can be gain through new products, services or entering into new markets. In the Present context involving employees has proven that organizations gain significant success. As they have hand on experience and knowledge in product development and customer information have the capability of developing and delivering innovative products or services. However, mismanagement of information may reduce productivity and impede the innovation capability in service organizations. implementation of a knowledge integration mechanism helps the organization to soft the relevant information gained through employee involvement. There is a significant number of researches in relation to employee involvement and employee motivation. But there is a considerable lack of scholarly research in relation to service innovation capability and knowledge integration mechanism and impact of employee motivation to the above mentioned criteria. Service organizations in the hotel, financial, telecommunication, and Software were part of the research and data was collected from a hundred and fifty three respondents. Data collected through validated self administered questionnaires and analyzed Smart PLS testing the hypothetical relationships. The results indicated that a higher level of motivation will generate a high level of knowledge that will enhance the capability of the organization. D M T P Dassanayake "The Role of Employee Motivation to Knowledge Integration Mechanism: Service Organizations in Sri Lanka" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-1 , December 2019, URL: https://www.ijtsrd.com/papers/ijtsrd29451.pdf Paper URL: https://www.ijtsrd.com/management/management-development/29451/the-role-of-employee-motivation-to-knowledge-integration-mechanism-service-organizations-in-sri-lanka/d-m-t-p-dassanayake