Khaan Bank Customer Satisfaction of Mongolia

The Mongolian banking sector is one of the most complex and widespread sectors of the economy of Mongolia. As a result of globalization, the world is becoming smaller and business is larger. Due to the growth of technology, customer demand in the banking sector is growing day by day. In this regard, customer satisfaction has become a key aspect of the banking business. The main goal of the study is to find out the level of customer satisfaction with the services offered by Khaan Bank KB and to give several possible suggestions for improving the quality of service. This study was based on Ulaanbaatar, the Han Uul sector of the KB. Data were collected from primary and secondary sources. In terms of results, overall customer satisfaction is above average, but not excellent. The bank should emphasize the reputation of customer satisfaction and take further steps to improve the quality of service. Baigali Ganbaatar | Tsetsegmaa Ganbayar | Nyamsuren Delgertsogt "Khaan Bank Customer Satisfaction of Mongolia" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-1 , December 2019, URL: https://www.ijtsrd.com/papers/ijtsrd29779.pdf Paper URL: https://www.ijtsrd.com/management/management-development/29779/khaan-bank-customer-satisfaction-of-mongolia/baigali-ganbaatar