Effectiveness Analysis of Civil Service Using ICT in Nepal

Measuring effectiveness analysis of civil service is not so easy job as we think. Information and Communication Technology (ICT) is being a fundamental tool of human being which is making our daily life activities easy, smart and simplify. ICT has played a role of pool between civil service and day to day service delivery. In this study, the author is trying to examine and investigate the effectiveness analysis of civil service using ICT in Nepal. Survey research with qualitative research technique has applied to collect primary data from civil servants of government organizations, whose primary role is to deliver public service. This paper concludes that the successful, effective civil service delivery of the country has been in itself a harbinger of national peace, progress and prosperity. The success of government is dependent on the trust and honesty of ruling political leaders; the civil servants; conscious people and one door delivery system. Researcher claims that ICT has been recognized as a critical component for the successful delivery of many existing services of government and it enables the service delivery to build on these successes and use ICT to operate in a more efficient, shared and integrated manner across all the government sectors. The government should create ICT awareness for the people, trust on technology and e-governance by decreasing the digital divide between common people and other citizens. People should adopt their ownership towards the electronic service delivery system. The service delivery system in Nepal seems poor in the sense of efficiency and effectiveness.