Kualitas Pelayanan Publik di Desa Potanga Kecamatan Boliyohuto Kabupaten Gorontalo

This research used a qualitative method through natulastic approach as the part of the government research, with the aim to determine the public services quality also obstacles in improving of public services effort quality in village of Potanga sub-district of Boliyohuto. Source of research data enable two data sources are sources of primary data and source secondary data. Based on the research result can be described; (1) Effort to improve public services in village of Potanga can be identified as follow; a) to improve the principle of public services; b) the principle of public services; and c) to improve public service standarts. (2) Efforts to improve the public services in village of Potanga can be caterogized as good and in accordance with the public service policies, laws, public service, and the role, duties and responsibilities of the village government to the public service. (3) Obstackle in improving of the public services effort quality in villafe of Potanga, that is internal resistance in the form of problem officer/staff both the term of quantity nor in term of the quality of human resources. (4) External obstacles sourced from the society reason of physical and phycological and environmental.