ResearchBib Share Your Research, Maximize Your Social Impacts
Sign for Notice Everyday Sign up >> Login

Application of Agent Technology In Telecoms Billing Systems A Cost Benefit Analysis

Journal: International Journal of Scientific & Technology Research (Vol.1, No. 6)

Publication Date:

Authors : ; ;

Page : 29-35

Keywords : Keywords Software Agent; Telecommunication; Unified Modeling Language UML; Call Detail Records CDR; Cost Benefit Analysis.;

Source : Downloadexternal Find it from : Google Scholarexternal


Abstract - The two prominent billing platforms postpaid and prepaid billing systems currently in operation in Telecommunications have some problems. In postpaid the problems are mostly due to fraudulent activities by some employees that costs a telecommunications company a loss of 5 of its total revenue annually and also inefficiency of some human personnel like the dispatch riders who dispatch or distribute bills. While the prepaid billing has its problems like inability to make calls at zero level credit no matter how urgent and important that call is to the customer. In order to minimize these problems a framework is proposed in this paper. Software Agent Technology is used by identifying some of the areas and personnel liable to fraud and inefficiency and substituting them with Software Agents. The Unified Modeling Language UML is used to model the proposed framework. Java as an Object-oriented programming language is used to come up with the prototype of the agent system Visual Basic 6.0 was also used to code the processes involved in the three subsystems. This paper presents a cost benefit analysis of substituting some human personnel with software agents in executing some routing tasks thereby minimizing cost and maximizing benefit.

Last modified: 2013-04-13 21:39:04