IMPROVEMENT OF QUALITY AWARENESS USING SIX SIGMA METHODOLOGYFORACHIEVINGHIGHERCMMI LEVEL

Globalization and increased competition gives rise to new approaches to managing Quality and Productivity. New approaches and frame works such as TQM, Business Process Re-engineering (BPR), Capability Maturity Model (CMM), etc., have been extensively deployed in organizations. Along with these approaches, in the face of a complex dynamic environment, the organizational survival hinges on adaptation and human competence also. Managing the creative and innovative ability of the human capital would make a difference between success and failure of any organization. Six Sigma methodologies provide a highly prescriptive cultural infrastructure and an adaptive framework for obtaining sustainable results in manufacturing as well as service organizations. In this article, the research scholar presents the application of Six Sigma framework for achieving a higher CMMI level through improvement of quality awareness among process users. The pilot implementation of recommendations of the study showed improved awareness, better involvement and enhanced commitment from the process users to follow the standardized processes for achieving the organization's goal of being a CMMI level 4 assessed organization