Performance Measure of Queue Model Technology in Health Sector

Patients who wish to seek medical care often appear at random, and at the moment they need urgent treatment. When the service facilities work at full capacity upon arrival they would have to wait. At this stage, a queue, depending on the difference between the arrival rate of the patients, time needed for services and the time patients wait to be served is formed. This paper analyzes how queue model can be used to achieve an optimal balance between the service cost and the waiting cost, its performance measure with the help of Measurement scales for a queuing system such as, the average number of customers in the queue (L q), the average number of customers in the system including the entity being served (L s), the average waiting time in the queue (W q), and the average waiting time in the system (W s).