Study of Parameters for Improving Quality of Technical Education with Customer Satisfaction via Quality Function Deployment

Quality is the link that attracts customers. The Technical Institutes are processor which introduces quality products (technocrats) in the market. Changing scenario has compelled for Quality improvement in the institutes and this can be achieved only by improving conditions prevailing in the institutes. Traditional methods of designing disregard the voice of customers as well as disregard the competition. Thus lacking in commitment of improvement. Improvement in the practical knowledge imparted through improving quality assurance of labs which satisfy the students. Improvement in teaching staff so that pure knowledge reaches to passing out generation. Quality of technical education is its ability to produce a steady flow of people with high intelligence and commitment to learning that will continue the process of transmission and advancement of knowledge. Quality Function Deployment (QFD) is one of the Total Quality Management (TQM) techniques which can be applied for process and design improvement. This study uses QFD as a tool for quality improvement and benchmarking in Technical Institutions. The study is based on primary data collected from students which are considered as customers and teachers, considered as technical describers from six different branches of a technical institute. A self designed questionnaire was used for data collection. The data was analyzed using the techniques of QFD on a technical institute. On the basis of these feedback, a house of quality is developed, which highlighted the major concerned areas of quality improvements in teaching and also highlighted some benchmarks where other institutions are more productive. Quality Function Deployment (QFD) is one of the Total Quality Management (TQM) techniques which can be applied for process and design improvement. This research develops a framework for quality in an educational institute on the basis of literature review. A relationship matrix is developed between set of identified groups of ‘Dimensions of Quality’ and sets of ‘Enablers’ in an educational institute. It further outlines a QFD model based on interrelationship and intra relationship among dimensions of Quality, Enablers and customers .The indices developed based on the QFD matrix are utilized for quality planning and monitoring. The procedure is equally important for different types of technical institutes for self analysis, enhancing effectiveness and generating competitiveness.To achieve the above tasks in the present work various quality tools such as QFD, POKA YOKE, CONCURRENT ENGINERRING, QUALITY CIRCLES, SMALL AUTONOMUS GROUP CONCEPT, KAIZEN APPROACH have been used which is integral part of TQM. Conversion of unspoken need of customer is the basic requirement. The work stresses on improvement of quality of institute through improving quality of labs, teaching staff especially use of POKA YOKE for mistake proofing .i.e. intake of students (high standard entrance examination).