Critical barriers to apply quality performance management in construction projects

Abstract: The historical Successes of quality performance management implementation in manufacturing industry were encouraged the construction companies to apply it in managing their projects performance to improve the rate of productivity, reducing cost of poor quality and increasing customer satisfaction but the complexity and uncertainty in the construction industry are acted as main challenge points for quality performance management implementation in construction projects. This resulted in pushing a lot of researchers to conduct a lot of significant studies to identify barriers to apply quality performance management in construction projects. Most of the studies are focused more on identifying the barriers rather than determine the critical barriers. This research was conducted to collect and classify the barriers according to each project phase (Plan, Do, Check and Act), rankthe identified barriers by assessing and combining their probability of occurrence and impact using qualitative risk analysis, identify the major / critical barriers that account for most of the problem using Pareto tool. Therefore project team members can prioritize their remedial strategy to overcome these barriers towards sustainable implementation quality performance management system. Main finding:22 barriers were identified and ranked, 60% improvement in applying quality performance management can be achieved by mitigate the effect of first 11 barriers Key Words: Quality performance management system (QPMS), Quality performance management system frame work (QPMSF), Impact and probability number (S x O)