LEADERSHIP AND ORGANIZATIONAL STRUCTURE AFFECTING EMPLOYEES’ BEHAVIORS: A STUDY ON JOB SATISFACTION, WORK ENGAGEMENT, AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR OF Y-GENERATION THAIS

The purposes of this research were investigated the important factors of leadership and organizational structure affecting job satisfaction, and examine the effect of job satisfaction on work engagement and organizational citizenship behavior in Thailand operations focusing on Y-generation Thais. The researched population and sample were represented by Y-generation Thais in Bangkok and the metropolitan area. The purposive and convenience sampling method was performed. A total of 400 usable questionnaires were analyzed in this research. Descriptive statistics, correlation analysis, and multiple regression analysis have been employed. The results found that (1) two key factors including leader support and job security had a positive and significant effect on job satisfaction, (2) employees' job satisfaction had a positive and significant influence on work engagement, and (3) job satisfaction significantly affected organizational citizenship behavior. The research suggests that Thailand management level should focus on two crucial factors including leader support and job security for maximizing the employees' job satisfaction. This focus can improve their employees' motivation and productivity. Also, they should focus on the job satisfaction of their employees. It will lead to better work engagement and organizational citizenship behavior in the workplace for increasing the opportunity to have better job performance and corporate achievement.