THE IMPACT OF INFORMATION SYSTEM QUALITY AND INFORMATION QUALITY ON THE USE OF INFORMATION SYSTEM: CASE OF MOROCCAN RETAIL SECTOR

The concern of researchers to study the success factors behind information systems is permanent, although it has evolved over the years it is indeed an active area. Delone and McLean (2003) suggest that the quality of information, the quality of the system, the quality of service and the use and the satisfaction of users can increase performance in different areas. However, several other studies did not support the Delone and McLean study. Thus, the objective of this research is to study this triptych relationship, by showing the effect of information system quality, of information quality on the use of the information system.