IMPACT OF INFORMATION COMMUNICATION TECHNOLOGY ON ORGANIZATIONAL PRODUCTIVITY IN THE NIGERIA BANKING INDUSTRY: EMPIRICAL EVIDENCE

Information Communication Technology has been acknowledged as the building block for any organization in order to maximize profit, ensure customer satisfaction and minimize cost. This study was aimed to determine the impact of information communication technology on organizational productivity in the Nigeria banking industry. Questionnaire was employed as a method of data collection of the study, while multiple regression analysis was used to test the hypotheses under study. The result of the study indicates that hardware component, software component and network have significant and positive impact on organizational productivity in the Nigeria banking industry. The study recommends that banks should acquire or make use of modernized and 21th century software, hardware, and network in order to increase organizational productivity and customer satisfaction which will eventually resulted to diversification of the organization.