Website Accessibility Design Issues with Indian E-Government Sites

The paper attempts to provide the audience and web designers with a higher level of awareness about the level of accessibility problems within the e-government sector, specifically a sampling of sites of the Indian government. The research also show which guideline errors are the most prevalent among the sites and raises awareness about the issues of access in e-government. Most of the research work pertaining website accessibility evaluation is intended to benchmark the organizations, however this study plans to initiate learning for the selected Government Bodies (GB) to improve websites accessibility. The devised approach spans two phases and is tested in three government bodies of India. The websites evaluation is carried out according to the WCAG version 2.0 (level AA) by using various online tools - e.g. CCA (Colour Contrast Analyser), RIC (Readability Index Calculator), - and a test case to check that website is keyboard operable. Test results show that the selected websites failed to adhere to the WCAG 2.0.