Analysis of Operational Service Performance in Container Terminal (Case Study: Tenau-Kupang Port)

Tenau Port is one of 24 ports in Indonesia that have been declared by President Jokowi to become the center of the world's maritime axis. The presence of the port become the most important means to supporting the mobility of goods and people in Kupang city, this is indicated by the increase in ship visits each year at Tenau port. This study aims to evaluate the performance of container operational services at the Port of Tenau-Kupang and find solutions in efforts to improve the quality of container terminal services at the Port of Tenau-Kupang based on the Decree of the Director General of Transportation of the Republic of Indonesia in 2011, and analyze the capacity requirements at the container terminal for the next 20 years using multiple linear regression methods. Based on the evaluation results it is known that; approach time (AT) factor, condition of loading and unloading equipment, and area of container yard need to be considered. Where, the value of AT is 1.45 hours exceeds the standardized one hour, loading and unloading containers using cranes that should have been 12 boxes / cranes / hour only realized 7.33 boxes / cranes / hour, and the existing Yard Occupancy Ratio (YOR) value is 70% beyond the standardized 60%. The capacity analysis results show that in 2028 the jetty needs to be extended and at the same time in 2028 the port also needs to consider adding the number of moorings. Whereas for the stacking field, the value of the existing Yard Occupancy Ratio (YOR) is 70% and the required area for 2019 is 23513 m2 or 2.35 Ha.