KAIZEN IMPLEMENTATION CONTEXT AND PERFORMANCE

Quality improvement implies the application of quality tools, techniques, methodologies and applications. Through their proper use, the desired level of quality can be achieved and then continuously improved. Kaizen implementation could be of particular significance. This paper covers a survey done at a large multinational company supply chain (sample size 200 companies) and analyses the application of Kaizen and contextual and performance variables using correlation analyses. Survey results showed that the implementation of Kaizen in the company increases performance indicators, especially in the area of quality. Also, Kaizen application is positively correlated to variables such as organizational goals and objectives, the level of formalization, reward system, conflict management and progress and development of employees.