IS SMART ROBOTICS WITH INTEGRATED AI, THE NEW NORM IN BUSINESS? – A LITERATURE REVIEW

ABSTRACT COVID19 has proved to be the most disastrous in economic slowdown. But few of the organizations were able to operate in their normal mode with the help of Robotic Process Automation with integrated AI. People had a general opinion that, RPA will take away their job, but this has proved wrong and has now helped in sustaining and continuity in businesses. This review focused on understanding whether employers and employees are in support with RPA benefits, the cost effectiveness, increased productivity and standardization. KEY WORDS: Robotic Process Automation, Artificial Intelligence, Sustainability, Standardization