CONFLICT MANAGEMENT REGARDING STUDENTS, TEACHERS AND PARENTS. THE IMPORTANCE OF CONFLICT MANAGEMENT

Conflict is a three-dimensional psychosocial phenomenon that involves 3 components, one that refers to thinking, perception of a conflict situation, another one that refers to emotions and feelings and a behavioral component, one regarding actions and communication. Managing conflicts between students, teachers and parents has its importance in order to increase the quality of the secondary education system. Quality in education refers to a complex of principles and practices that crosses the entire educational environment, in all its components, oriented towards obtaining superior results, related to standards and meeting the needs and expectations of the primary beneficiaries of education. This article aims to establish the main principles and best practices regarding conflict management within the secondary education system.