Retention strategies for online students: A systematic literature review

The purpose of this paper is to examine online retention research in higher education over a 5-year span (January 2015–March 2019) to further advance research in higher education retention. Through an academic database search, 18 articles were collected from EBSCOhost, Google Scholar, and Research Gate using combinations of the keywords online, retention strategies, and higher education. All articles were analyzed for proposed retention strategies. Retention is a global topic. As such, this study demonstrates the importance of retention and clarifies issues or challenges students encounter, which may cause lower retention rates. The data reviewed suggest the most common retention issues or strategies involved student factors/motivation as well as faculty and student interactions. Common retention strategies most often included enhancing faculty training and/or support and adding student services positions and/or support.