PSYCHOLOGICAL FEATURES OF COMMUNICATION AND RESPONSE IN CONFLICT SITUATIONS IN THE VOCATIONAL TRAINING SYSTEM

The leading characteristic of future psychologist which defines his professional skills is the ability to communicate in difficult conflict situations. Formation of this ability takes place in the process of professional studying. Learning the psychological peculiarities of professional communication of future psychologist in conflict situations is the main factor of professional identity. The ability to decide effectively conflict situations is necessary for modern psychologist to realize professional activity in conflict environment. Dynamics of development of professional communication in conflict situation has been studied during the period of professional self-determination and in the period of finishing professional education. The sample of subjects was 84 students of speciality “Psychology” aged from 17 to 22 years. Methodology of person's predisposition to conflict behavior of K. Tomas has been used. For students who start professional studying the following styles of behavior in conflict situation have been singled out: “Adaptation” and “Compromise”. Such students are able to decide conflicts with the most convenient way. The choice of first-year students is determined by the period of adaptation to new social conditions and modern ways of studying not by the formation of the skill to estimate and analyze properly the problem situation. This indicates the absence of experience to cope with difficult life situations. Mostly graduates choose such styles as “Competition” and “Cooperation”. Students also know how to defend their own opinion and explain their vision of the problem by achieving certain communicative experience. Thus the process of professional education in higher educational establishment promotes the formation of communicative competence and effective styles of reaction to conflict situation. However, received indicators cannot satisfy modern requirements for a practicing psychologist. It is necessary to include the training work into the program of professional studying to form communicative competence and competence in dealing with conflicts. This will give an opportunity to form special psychological conditions for professional studying and professional identification.