Reformation of Local Government Administration and Public Service: A Study On Electronic Identification Card (E-KTP) Service in East Kutai Regency, East Kalimantan Province

The efforts to revitalise organisation and personnel’s behaviour are not yet significant. Tendencies of public services that are oriented to power have so far made bureaucracy shifted further away from the original vision and mission. Bureaucracy personnel have placed themselves as authorities rather than public servant. Bureaucracy attitudes in public service often neglect people’s aspirations and interests. Those attitudes along with strong paternalistic culture influence have worsened public service system. They tend to place political elites and government bureaucracy interests as dominant variables in public service. This study is related to the issues of reformation in local government administration and public service that cover reformation of local government administration and public service in East Kutai Regency. The results of the study show that the government of East Kutai has reformed the administration by making changes in organisation, human resources and personnel’ behaviour. However, these changes are not accompanied with significant changes in public service quality. Reformation is still necessary to improve the quality of public service. This reformation should be accompanied with changes in work ethics culture of personnel and supervisors. The study recommends that there should be government policies in the form of regulation or financial policies to realize moral development and improvement for personnel and workshop and trainings for society.