Measuring Success Factors for Business Intelligence: Management Perspective

This study is to provide a better understanding of factors influencing the success of business intelligence in e-commerce for making better decisions. We proposed the new model for success factor of BI in the decision-making process where there are six factors that have the direct impact on BI achievement on decision-making process. These six factors are user access, integration with other systems, data quality, leadership commitment, analytical-decision making culture, flexibility, and user satisfaction. In Indonesia, BI implementation still not optimal yet. However, many e-commerce companies try to implement BI without knowing to utilize maximally. Therefore, with a model we are expecting to help the practitioners in order to evaluate BI tools especially on increasing decision-making quality