Simulation for Graduate Students Research Consultations to Measure Organization Performance

Technology has helped in changing and facilitating the way services provide. It also has proven strong effective in e-education and others. Considering the current Covid-19 pandemic, the use of the Internet and communication technologies expanded in all fields, especially the consultation fields such as professional, academic, health, and psychological consulting. This research studies the organization's improvement in the Advisory and Research Services Unit's consultation process in the Deanship of Graduate Studies on the female campus at King Abdul-Aziz University. This research aim is to (1) developing and simulating a model to improve the consultation process. (2) improving the key performance indicators. This study focuses on increasing the served student, reducing the time waiting to get the service, and optimizing resource utilization. Also, the research introduces a model for the consultation process. Data are collected and conducted a case study on the advisory and research services unit. Simulations are performed to determine the effect of changing inputs on the key performance indicators. Based on the research results, the key performance indicators have improved, which led to improved performance. Also, the proposed model can eliminate manual processes.